Purchase terms
The Intrinsic Prism Comprehensive Toxin Test is purchased at the price displayed before payment.
Before fulfillment
Contact Intrinsic Prism promptly if you need to cancel. Refund eligibility depends on whether kit preparation, shipment, clinical ordering, laboratory work, or other third-party services have begun.
After shipment or processing
Once a kit has shipped, been opened or used, or a laboratory order or specimen processing has begun, some or all third-party costs may be non-refundable.
Unprocessable specimens
If a specimen cannot be processed, the available remedy depends on the reason, laboratory policy, and whether a replacement collection is appropriate.
HSA and FSA documentation
Intrinsic Prism can provide an itemized invoice, but reimbursement is determined by your plan administrator.
Contact
Use the support channel on this site for cancellation or refund requests.